A global business process outsourcing (BPO) leader, this organization provides back-office financial services and payment processing solutions across North America, Europe, and Asia-Pacific. The firm specializes in financial transaction automation and document management services for organizations seeking greater finance and accounting efficiencies.
Confronted with mounting IT costs and delivery inefficiencies, this BPO leader decided to create an offshore technology team for transitioning select IT projects. In attempting to set up the offshore facility, the organization faced:
The company transferred its IT services division to Aptara to leverage a respected brand name for recruiting and a proven outsourcing model for quality execution. Aptara created a dedicated IT Center of Excellence that:
Transitioning IT services to a dedicated Aptara-run IT Center of Excellence resulted in: