Technical Support

When your customer is stumped by a technical issue, resolving it quickly and conclusively is key to satisfaction, retention, and positive word of mouth.

But recruiting, training, and maintaining tech support and QA teams is expensive and time-consuming.

Partnering with Aptara to deliver your quality tech support and QA means that your company can focus on its core business.

Tech support at its best

Aptara’s tech support teams have relevant industry and functional experience, and are trained to mirror your company culture. They deliver skilled and cost-effective support services for online gaming, consumer goods, telecommunications, and financial services companies.

24/7 chat, email, and in-game tech support is offered in English, Spanish, German, French, Italian, and several Eastern European and Asian Pacific languages.

Our support teams troubleshoot software, solve hardware and Internet service problems, and provide help desk and warranty support. We can schedule on-site repair appointments and field technician dispatch; we also manage field technician support lines.

QA your company can count on

Aptara provides high-level testing and QA for any type of software, with a specialty in QA for gaming.

Have your developers thoroughly tested, played, and debugged your latest product? Aptara’s game-testing and QA teams deliver off-site support for multiplatform gaming products to deliver peace of mind before every release. 

Our gaming software-specific testing and QA includes:

  • Test plan and guide development
  • Online testing for massively multiplayer online role-playing games (MMORPGs)
  • Localization play-through
  • Beta-testing and defect management
  • Compliance testing for consoles and handheld devices

Functionality testing is available for all stages of development, from pre-alpha, alpha, and beta through to launch.