Customer Care

Remaining accessible to your customers and responding to their needs is the key to customer retention in any industry. That means providing high-quality customer care—which is too often synonymous with high-cost customer care.

It’s expensive to recruit, train, and maintain skilled service personnel. But the right customer care team can convert an inquiry into a sale, a dissatisfied customer into an evangelist, and a cancellation into an upsell.

Aptara’s suite of customer care offerings allows you to focus on your core business while we take care of your customers. Our services include:

  • Voice-enabled customer care
  • Real-time phone support
  • Email support
  • Social media presence
  • Online transaction support
  • Help desk services
  • Chat portals

We provide customer care support in English, Spanish, German, French, Italian, and several Eastern European and Asian Pacific languages.